Access and use of this website, as well as the products and services available, are linked to the following terms:

At MEDICOMFORT we are aware of our legal responsibility as a “data controller” and we support the data protection principles reflected in Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and the free movement of such data, applicable from 25 May 2018.

MEDICOMFORT, a registered trademark, guarantees that your personal data is processed in Portugal, maintained, used, transferred and treated in accordance with our legal obligations.

This Privacy Policy does not apply to websites that the customer can access through links on the website and / or activities offered by third parties. Please be sure to review any relevant policies on third party websites before proceeding.

MEDICOMFORT is not responsible for the collection or use of your personal data on these third party websites.

By using this site, you agree to the terms of use of the site, which may be updated from time to time. We advise you to visit the page regularly, to be informed of any changes that may have been made to the Terms of Use. To place an order, you must be over 18 years of age, committing yourself to provide real data, which allow the successfully processing of your order (s).



We may collect the following information:

  • Contact information, including email address
  • Demographic information, such as postal code, preferences and interests
  • Other information relevant to customer surveys and / or offers



We need this information to understand your needs and provide a better service, and in particular, for the following reasons:

  • Internal registration
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information that I think you may find interesting using the email address you provided to us
  • We may also use your information to contact you for market research purposes. We can contact you by email, phone, fax or post. We may use the information to personalize the site to your interests



We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we put in place adequate physical, electronic and managerial procedures to safeguard and protect the information we collect online.



MEDICOMFORT uses automatic data collection systems such as cookies. A "cookie" is a device transmitted to a user's hard drive with information related to the user's navigation on the Platform, whose main purpose is to make navigation easier.

Although cookies do not contain intelligible information, it allows us to link an Internet user to his personal information.

Cookies are disseminated by our servers and no one can access the information contained therein. Only has access to the information collected by cookies, collectively and anonymously, in order to optimize its services and that of this website within the scope of the user's needs and preferences and to ensure that the preparation of the Web pages is personalized.

Acceptance of our automatic data collection procedures and the use of cookies is necessary to take advantage of the many features and services offered through this website, including the purchase of products.

If you choose to configure your browser to block and / or delete cookies, please note that this way we cannot guarantee that you will have access to all the features and services offered through this website (for example, the computer may not be able to display the image of the product you are trying to purchase).

We will use cookies to facilitate functions such as browsing the catalog, purchasing products online and, in particular, providing services reserved for registered users.


Our website may contain links to other sites of interest.

To leave our site, you must observe carefully as we have no control over that other site. Therefore, we cannot be responsible for protection and privacy when you visit this site.

You must be careful and observe the privacy statement applicable to the website in question.



You can choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill out a form on the website, look for the box you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes
  • If you have previously agreed to use your personal information for direct marketing purposes, you can change your mind at any time by writing or sending an email to:

We will not sell, distribute or lease your personal information to third parties, unless we have your permission. We may use your personal information to send promotional information about third parties that we think you may find interesting if you tell us that you want this to happen.

You can request details of personal information that we keep under the Data Protection Law, just send an email to:


MEDICOMFORT thanks you for your trust and takes the privacy of your personal data very seriously. This privacy policy aims to provide you with a clear view of how we can use your information, our dedication to protecting your data and the options you have to exercise control over your information and protect your privacy.


The table presented below shows the cookies we collect and the information they store.

COOKIE - Name COOKIE - Description
CART The association with your shopping cart.
CATEGORY_INFO Stores category information on the page that allows you to view pages more quickly.
COMPARE The items on the "Compare products" list.
CURRENCY Your currency.
CUSTOMER An encrypted version of your customer ID with the store.
CUSTOMER_AUTH An indicator if you are currently connected to the store.
CUSTOMER_INFO An encrypted version of the customer group to which it belongs.
CUSTOMER_SEGMENT_IDS Stores the customer segment ID.
EXTERNAL_NO_CACHE A flag, indicating whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The last category you visited.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether to use the cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you requested the site.
POLL The ID of any vote you have recently voted.
POLLN Information about which polls you voted for.
RECENTLYCOMPARED The items you recently compared.
STF Information about products you sent to friends.
STORE The store view or language you selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer can use cookies.
VIEWED_PRODUCT_IDS The products you recently viewed.
WISHLIST An encrypted list of products added to your wish list.
WISHLIST_CNT The number of items on your wish list.